Contact

Contactez nous

FAQ

WHAT IS THE TIME OF ARRIVAL AND DEPARTURE?

The check-in (arrival in the apartment) is possible from 14h and the check-out (departure from the apartment) must be done no later than 12h. It is possible to arrive after 21:00 with a late arrival fee of 10 €. It is possible to arrive before 15h provided the cleaning has been done, please contact us for validation.

DO I HAVE TO PAY A DEPOSIT?

On booking the amount of it is cashed. In case of cancellation, up to 10 days before the date of arrival, this amount is fully refunded.

WILL I RECEIVE AN INVOICE AFTER THE STAY?

Yes, we will give you an invoice by hand upon your arrival in the accommodation.

CANCELLATION OF RENTAL

No refund will be made in case of cancellation 10 days before your arrival in the apartment.

ARE THE APARTMENTS ON A FLOOR?

Yes, they are on the ground floor and the second without elevator. They are not accessible to people with reduced mobility.

ARE THE ANIMALS ALLOWED?

We love animals but they are unfortunately forbidden in the apartment for reasons of hygiene.

THE APARTMENT IS IT SMOKING?

It is strictly forbidden to smoke in the apartment (the apartment is equipped with a smoke detector).

WHO TO CONTACT IN CASE OF PROBLEMS?

All useful information will be in the welcome booklet that will be given to you upon your arrival.

HOW MANY PEOPLE CAN SLEEP IN THE APARTMENT?

The apartments can accommodate from 2 adults to 6 adults. There are either real beds (140 × 200) with very comfortable mattresses, or a sofa bed with real mattress.

ARE THE BATH TOWELS PROVIDED?

Yes, towels are always provided.

IS THE HOUSEHOLD INCLUDED THE STAY?

A cleaning fee is included in the rental price (10 euros to 20 euros per stay) for the apartment to be delivered clean for your arrival.

However the tenant is obliged to return it in its normal state of use (dishes made, clean soil, etc ...).

WHERE CAN I BOOT?

It is possible to park along the street in front of the building. Free parking spaces are also available on Decan Street next door.

Contact us

Cozy Rouen
125 rue du champ des Oiseaux
76000 ROUEN
☎ (33) 6 75045521

Monday - Friday: 9h - 18h
Saturday: 10h - 19h
Sunday: closed

E-mail
Stéphanie & Laurent
contact@cosyrouen.com

Connect with us on Facebook, Youtube & Instagram!

Click to open

0 item(s)
Total

Select Language